Privacy and AI note
This workflow is designed for continuity after a missed call. It is not a substitute for therapy, crisis support, or clinical decision-making.
The system stores callback requests, brief written messages, voicemail links, and basic timestamps so the office can follow up. It should be paired with the office's retention, privacy, and incident-handling policies before production use.
The recommended use is narrow: summarize a short note for staff review, flag urgency language, and keep the handoff organized. The system is intentionally not built around synthetic voice agents or AI counseling.
Text continuation is for administrative follow-up and light intake only. If someone may harm themselves or someone else, or needs immediate help, the right path is 911 or 988.